Welcome to the KC Creates Family!!

Hi There Volunteer!! Thank you for joining us!

Welcome to our FAQs and Training site where you can find out pretty much everything you need to know about KC Creates, the parent non-profit organization that produces the KC Fringe Festival, Waterfire, Inspire Corporate Arts Challenge and other events. If there is something missing or something you cannot find, please write to us and ask at volunteers@kcfringe.org

What is KC Creates?

What is KC Creates:

KC Creates is the parent non-profit organization that produces several arts and cultural events each year.

KC Creates:

Enriching Kansas City through producing educational, cultural, accessible and affordable events that connect artists, audiences, businesses and civic organizations.

Since 2005, KC Fringe has offered diverse, exciting and unique art experiences, welcoming thousands of patrons and artists at venues throughout Kansas City. It has routinely served as a successful introduction to the Kansas City arts scene for arts audiences from around the nation, helping to advance the arts throughout the Midwest.

Our successful track record brought new opportunities to our door and we knew it was time to explore what was possible. How could we better serve this community through the arts? Through this, KC Creates was born.

The new production company, KC creates, offers an opportunity for our Arts Community to represent itself on a national and international scale. Out of a dynamic arts community comes KC Creates.

KC Creates excitement and opportunity

“KC Creates offers people opportunities for artistic enrichment and self-expression,” says Cheryl Kimmi, Executive Director. “Through a variety of programs, we engage people with Kansas City & beyond, involving community leaders, business professionals, youth, emerging artists, professional artists, and a rich blend of audience members.”

KC Creates nurtures and orchestrates the following arts and cultural events:

Fringe Festival

Kansas City’s largest performing arts festival, explodes every July, and showcases innovative theatrical, musical, and artistic productions from around the world. We believe everyone should have an opportunity to share their art. From stage veterans to people who are brand-new to theater, KC Fringe is a forum for anyone with a story to tell and provides the support to make producing any show feasible. We bring contemporary, innovative and groundbreaking art to the city. KC Fringe is one of many Fringe Festivals across the nation and around the world.



Inspire invites businesses to feature the often hidden creative and artistic talents of their employees, culminating in a citywide celebration. Various components feature visual arts, music, dance, film and literary arts.

KC Presents

Brings a unique physical performance to the city each spring, engaging theatre artists, community leaders, and audience members.

Waterfire KC

"WaterFire is considered one of the most moving and dramatic expressions of public art in the U.S.” (Barnaby Evans, artist)  Every October, Brush Creek serves as a stage for this visual arts installation that is enhanced by music and dance to create a shared experience for the thousands that attend. Kansas City is one of three locations to hold annual fire lightings, others include Providence, RI, and Sharon, PA, with special events held in multiple international locations.


What is the KC Fringe Festival?

KC Fringe History

KC Fringe:

Our roots trace to the Edinburgh Fringe Festival in Edinburgh, Scotland, which spontaneously erupted in 1947. Fringes around the world have since adapted a simple formula with these main principles:
1) to provide all artists (both emerging and established) with the opportunity to produce their work no matter the content, form or style, and
2) to make the event as affordable and accessible as possible for the members of the community. These principles empower audiences to decide for themselves the truly great productions from the good, the bad, and the gloriously disastrous.

To this day, Fringe Festivals worldwide promote uncensored artistic expression, accessibility, and community development. Fringing encourages artists and audiences to explore boundaries and to make bold choices in the creation – or enjoyment – of art. The KC Fringe Festival’s goal is to provide artists an opportunity to create and perform new material right here in our backyard!

The KC Fringe Festival is jam-packed with live theater, dance, performance art, visual art, spoken word, puppetry, storytelling, film and fashion. It is a celebration of local, regional, and national artists presenting events at venues throughout Kansas City.

You know what else is amazing? KC Fringe would not be possible without the thousands of volunteer hours worked each year. The Festival alone takes over 3,500 volunteer hours to staff!

Thank you for taking your valuable time to help support this Festival and our emerging artists. It is through our artists that we can glimpse other perspectives and learn more about each other and that our differences can unite us. Together, the community we are building through this Festival can truly make an impact in people’s lives.

A few photos from the Edinburgh Fringe Festival:

edinburgh-fringe-17-logo-green.pngEdinburgh Fringe 03

Edinburgh Fringe 15Edinburgh Festival Celebrated On The Royal Mile...EDINBURGH, SCOEdinburgh Fringe 08Edinburgh Fringe 13

How to Fringe? (Fringe Only, not Open Spaces)

NOTE: If you are volunteering for Open Spaces, this information will not pertain to you.

  1. BUY A BUTTON (One-time purchase)

The Fringe Button provides access to hundreds of shows by 100+ artists from all over the country. With your $5.00 Fringe Button, you can purchase tickets to any Fringe show during the festival; including entrance to free events at Fringe Central.

The Fringe Festival relies on the button monies to help fund this event every year.

NO Button = NO Show Entry (Must have at every show)

  1. GET A TICKET (1 ticket per show, 1st come, 1st serve)

Adult tickets are $10.00 or $10.50 if paying via Credit Card

Children tickets (6 to 12) are $5

Children 5 and under are FREE as long as they sit in an adult’s lap

Doors open 30 minutes before show time.

No Late Entry to shows 
(no exceptions).

We accept all major credit cards, debit cards, *Creates Cash, Fringe Bucks and good old every day money.

Tickets can be purchased online, at the venue, at Fringe Central, and the Fringe 411 Ticket Office at Union Station.


Enjoy yourself! The purpose of Fringe is to have fun. Tell your friends, coworkers, and neighbors about your Fringe experience and bring them to your favorite show.

What is Creates Cash?

We rely on the passion and skills of our volunteers to staff KC Creates events all year. No matter when or how often you work, every hour counts! You get $3 Creates Cash (formerly known as Fringe Bucks) for each hour worked.

*Creates Cash can be redeemed same-as-cash toward Festival show tickets, previous year’s Fringe merchandise (no buttons, sorry), or you can save them and bid on prizes at the Volunteer Appreciation Party. Creates Cash also carry over from year-to-year. (Note: Fringe Bucks have been retired but you can still use up what you currently have OR you can turn it in for Creates Cash. We ask that you please spend Fringe Bucks ahead of Creates Cash if you have any)

Creates Cash

The Annual Volunteer Appreciation Party is in August each year. We celebrate the end of the KC Creates Events year with food, drinks, music, and a silent auction.


Each KC Creates program year starts with Inspire in September and concludes with the Fringe Festival at the end of July.

How to Log Into Volgistics (the Volunteer Information Center)

Logging Into Volgistics Information Center

Volgistics, also known as the Volunteer Information Center, is where all our volunteers sign up for available shifts during any events we have throughout the year.  It is also where you will update your personal information so that we are able to keep you updated about upcoming changes and shift availabilities. We sometimes send out communications about extra events like the 4th of July parade in Lenexa that we participate in and a few others.

This is the link to Volgistics also called: Volunteer Information Centerhttps://www.volgistics.com/ex/portal.dll/?FROM=52871

You can also find this link on both the KC Fringe and KC Creates websites:

  1. Go to kcfringe.org and hover over Volunteer to get the drop down menu
  2. Click on the sub heading, Info Center.image 1
    KCFringe Volunteer Link screenshot
  3. You will be taken to a page that has the same info at the top but in the middle of the page you will see Image 2 below:image 2
    Volunteer Page
    *** The large green box is updated with current needs and other information we need to convey to you.
    *** The green Apply Now button will take you to the Volunteer Application page. Please share that with your friends so they can sign up to volunteer and have as much fun as you do volunteering for the Fringe Festival and other KC Creates events.
    *** The green Volunteer Information Center button takes you to the login page for Volgistics. See image 3 below.
    *** The green FAQs and Training button will take you to a Table of Contents page where there are questions that are commonly asked, Each question is a hyoerlink to a page with the answer and instructions on how to do certain tasks.
  4. Login Name is your email address. The password is what you chose at signup.

image 3
Volgistics LogIn PageIf you have a problem logging in, go to Problems Logging In.

How to Sign Up for a Shift

When you log into Volgistics, here:
you will see these Tabs below:

image 1
My Profile Tab

Click My Schedule to jump right to the calendar you see below to find available shifts to sign up for.
Under the Home tab, you can click Sign Up, which will jump to the calendar to see available shifts.

image 2
Sign Up button

You will see a calendar like this:

image 3
Volgistics Calendar

On the calendar above, you see dates with a Help Wanted sign, Volgistics Help Wanted. If you know you are available to volunteer that day, just click on the sign.  The Help Wanted sign could have 1 or more shifts available for that day.

After clicking Help Wanted, you will see something like this:

image 4Positions to sign up for

Here you see the Volunteer Type, the Location and Time for that shift.  If you are volunteering for an Open Spaces shift, you can click on “Description” which will have more information about the shift. There are plans to have that information available for all events in the future.

If you are available that day & time & you want that Volunteer Shift, click Volgistics Schedule Me button.

Once you click Volgistics Schedule Me button, you will be asked:  Is this correct?  Yes No
If you click No, you will be routed back to the calendar to keep looking.

image 5
Click YES to continue

If you click Yes then click Continue, that shift will be added to your calendar. It will show up on your calendar like this:

image 6
Volgistics Single Day Schedule

When there’s a Help Wanted sign, there are shifts still available for that day. Once the last shift on that day gets scheduled, the Help Wanted sign will disappear and only your scheduled shift will show there.

If you are available for more than one shift on the same day, you can hit the Help Wanted sign again and choose another shift to volunteer for.

How to Print Your Calendar

One of the best ways to keep up with what all you signed up for is to print your calendar. 

Here are the instructions on how to do that.  

Log into the Volgistics Information Center: click on the Schedule tab:
You will see a similar calendar like below that has your assigned shifts on it. 

Calendar with shifts

When you are on the Calendar page you see above and are done signing up for shifts, click on the Printable View button and you will get an image like the one below:

Calendar Printable

You can just print this to your printer to carry with you. OR….

IF you don’t like to carry paper and you want to store this on your phone, you can print it as a PDF (see below for instructions on this) and then store that PDF on your Google Drive, Evernote, Dropbox, OneDrive, OneNote, Slack, Box, iCloud, iMessage, or Email it to yourself so you can pull it up whenever you need to from your smartphone.

If you add more shifts to your calendar, you can just follow these instructions again so you have the updated version of your calendar. 

NOTE: If you don’t print your schedule and log into Volgistics on your phone to check your schedule, you should have an option to view it as a Desktop or a Phone. ALWAYS pick to view it as a Desktop or you will not see some of the options. 

Go to File
at the select printer option, choose: Microsoft Print to PDF
then hit Print
you will get an option of where to save it, that is up to you from there. 

How to REMOVE a shift from my calendar?

NOTE: If it is LESS THAN 48 hours from the start of a shift you signed up for, you will not be able to remove yourself.  Only we can do that for you.

CALL US:  816-666-8214

If you signed up for the wrong shift or you find out you are unable to work that shift AND it is still MORE THAN 48 hours from the start of the shift, you CANremove it from your own calendar, just click on that shift in your calendar and you will see something like this:

Volgistics Cancel A ashift

Once you click on Volgistics Remove me button, it will be removed from your calendar.
Once it is removed, it gets placed back on the main calendar under Help Wanted so someone else can choose that shift.

PLEASE remove a shift as quickly as possible after you find out you can’t work.
If you can’t remove it right away, just call us so we can remove it.  The sooner we know, the better, so we have time to find a replacement for you.


NOTEEMAIL REMINDERS are automatically sent out about a shift you signed up for that starts in 48 hours. Once you receive this reminder, and you realize you cannot work it, PLEASE call us ASAP!


Problems Loggin In? Forgot your password? Just can’t log in?

If you have a problem logging into Volgistics (Volunteer Information Center) OR have just forgotten your password, please click on the Forget your password?  or Need a password?   See image below, the red arrow is pointing at these.

Volgisitics SignIn Forgot Password

This is the link to the sign in page seen above:


Filling out the Volunteer Application AGAIN only creates a DUPLICATE record, it does not update your current one.   PLEASE do not fill out the Volunteer Application if you have volunteered with us in the past 2 years. If you are unsure, please write to us and ask: volunteers@kcfringe.org. Please give us time to respond. We are all volunteers.

How do I update my profile like my home address, phone number, etc.?

How to Update My Profile

If you need to update your address, phone number or other information in your profile, go to Volgistics (Volunteer Information Center) here: https://www.volgistics.com/ex/portal.dll/?FROM=52871

Sign in and click on My Profile.

Volgisitics My Profile Tab

Here you will see all the information you entered when you signed up.  You can update this information whenever you want or need to.

What do the tabs in Volgistics mean?

What do the Tabs in Volgistics Mean?

Below is a description of what each TAB means:

Volgistics Tabs

Here, you can read Bulletin board updates or click “Sign Up” to get the Calendar where opportunities are listed.

Here, you can check messages that were sent to you through Volgistics. They may include information about your schedule, documents about the volunteer positions or venues, or any other pertinent volunteering information. They may be specifically sent to you or messages sent to all volunteers. Mail is sorted into “New Messages” (ones that haven’t been read yet) and “Old Messages.” They will be removed from your Info Center when they are no longer relevant. To read a message, click on the message. When you are done, you can click the “close” link immediately below the message.

My Profile
Here, you can update or add your personal information.  When information has changed, such as an address or a phone number, please log in and change it here instead of filling out the Volunteer Application again.  Filling out the Application again only creates a duplicate account. It does not update the old one.

My Schedule
Here, you can view your scheduled shifts and create a printable view (click “Printable View” button below calendar). This is also where you sign up for available shifts. Shifts you are currently scheduled for will already show on the calendar for those dates.

Time Sheet
This is where you can enter in hours after the fact.  Or if more hours were worked than expected, this is where that can be corrected.

My Account
This is where you can change your password.